Terms of service

Last updated: 13 October 2026

These Terms of Service govern your use of vailos.co.uk and any purchase made through it (the "Services"), operated by Vailos ("we", "us"). By using the Services or placing an order, you agree to these terms.

Products and technical information

We publish ATPV, ELIM, APC and other ratings and technical data for guidance to help you select a garment against the incident energy figure from your own risk assessment. This information is provided in good faith and kept up to date where possible, but it does not replace a proper site-specific risk assessment, and responsibility for confirming that a garment is suitable for a specific task remains with the employer or safety officer carrying out that assessment. Datasheets and Declarations of Conformity are available on request.

Orders and pricing

All orders are subject to acceptance and availability. We try to ensure prices and product descriptions are accurate, but errors can occasionally occur; if we find a pricing or listing error after you've ordered, we will contact you before processing, and you may cancel at no cost. Prices are shown in GBP and include VAT where applicable unless stated otherwise.

Accounts

If you create a customer account, you are responsible for keeping your login details secure and for activity on your account.

Intellectual property

The Vailos name, logo, and the content of this site (text, images, design) belong to Vailos or its licensors and may not be reused without our permission.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for indirect or consequential losses arising from use of the Services. This does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.