Shipping policy

Last updated: 13 October 2026

This Shipping Policy explains how we dispatch and deliver orders placed through vailos.co.uk.

Where we ship

We ship to the United Kingdom and Europe. The delivery cost and timeframe for your address are shown at checkout before you pay. If you need delivery anywhere else, contact us before ordering and we will confirm whether this is possible and what it will cost.

Stock and dispatch

Our arc flash range is held in UK stock. Orders are normally dispatched the same or next working day. Once your order has shipped, we will email you with tracking information.

Delivery options

Next-day delivery is available on in-stock items ordered before the cut-off time shown at checkout. Exact delivery costs and timeframes for your order are shown at checkout before you pay.

If something goes wrong

If your delivery is late, damaged in transit, or missing items, contact us within 48 hours of the expected delivery date with your order number, and we will sort out a replacement, refund or investigation with the courier at no cost to you.

Contact us

Questions about an order or delivery: email sales@vailos.co.uk, call +44 161 768 3792, or write to Vailos, Unit A1, Tamerton Road Business Park, Plymouth PL6 7FR, United Kingdom.